The questionOur customers often use our 140W desk charger (WEG-140W-2A3C) on a power strip under the desk, along with monitors and lamps. Is that safe, or should we advise a wall socket?Main answer · Wecent Editorial TeamShort answer: Generally it …
The questionWecent's MOQ is 200 pieces. We want to test a 45W smart-screen charger (WEX45Pro) on Amazon before committing to a large order. Is 200 units a meaningful test?Main answer · Wecent Editorial TeamShort answer: It is a meaningful test …
The questionMany of our customers use Samsung Galaxy phones. We plan to sell a 25W charger 'for Samsung' and possibly a higher-wattage model. What does the charger need to support so the phone shows 'Super fast charging'?Main answer · Wecent …
The questionWe import a branded 65W charger into the EU from a Shenzhen factory. A trade contact said market surveillance authorities sometimes request documents with short deadlines. What exactly should we keep on file, and what can stay with the …
The questionWe put our brand on a charger that Wecent makes. Our assumption was that the factory is 'the manufacturer' for compliance and we are just the seller. Is that right in the EU?Main answer · Wecent Editorial TeamShort answer: …
The questionOur IT team issues travel chargers to staff, and returned units often have lint in the USB-C ports and dirty plug pins. What is a safe way to clean them before reissuing, and when should a unit be retired?Main …
The questionA customer says their Windows laptop shows 'plugged in, not charging' on our 65W charger, although the laptop's own charger is also 65W. Another customer sees the same with a MacBook, but only sometimes. What is going on?Main answer …
The questionCustomers ask whether they can charge their phone overnight on our 100W WET-100W-C laptop charger, so they only need one charger when travelling. Is that safe, or will the high wattage harm the phone battery?Main answer · Wecent Editorial …
The questionWe are moving from a stock 65W charger to our own branded version: our colour, logo and box. Our launch plan has one sample and then production. Our sourcing lead says that is too optimistic. How many sample rounds …
The questionWe want a compact travel charger for iPad users. The Custom WEG-33W-1A1C is small and affordable. Will it charge an iPad Pro and an iPhone at the same time, or should we go for a bigger model?Main answer · …
The questionWe get complaints that phones charge slowly or keep stopping on our 3-in-1 wireless charger (Z403-type). Most of these customers use a phone case. Is the charger the problem?Main answer · Wecent Editorial TeamShort answer: Usually it's the setup……
The questionA retailer passed on a complaint: a 100W charger (WEX100S) buzzes quietly while charging a laptop and feels hot. The customer wants a replacement. How do we judge it, and what should we collect before claiming warranty from the …
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