The questionOur matte black chargers look greasy and patchy after a few weeks on display. How should staff clean them?Main answer · Wecent Editorial TeamShort answer: Unplug the unit, then wipe with a dry microfibre cloth; for greasy marks, use …
The questionCustomers say the logo on our branded chargers fades or rubs off after a few months. What causes this and how do we fix it?Main answer · Wecent Editorial TeamShort answer: Common causes are weak ink adhesion on the …
The questionWe already sell 35W and 45W chargers. A supplier suggests adding a 40W model. Is it worth it?Main answer · Wecent Editorial TeamShort answer: Possibly, but a 5W step rarely changes the customer's experience on its own. What matters …
The questionWe are starting to sell chargers in the US, including California. Do we need a Proposition 65 warning on the packaging?Main answer · Wecent Editorial TeamShort answer: Possibly. California's Proposition 65 requires businesses to give a 'clear an……
The questionWe are running a promotion that starts on a fixed date and need branded chargers delivered before then. How should we plan the order?Main answer · Wecent Editorial TeamShort answer: Plan backwards from the date the goods must be …
The questionMany returned chargers work perfectly when we test them. How should we handle these no-fault-found returns?Main answer · Wecent Editorial TeamShort answer: Treat 'no fault found' as 'not yet explained'. Retest with conditions close to the custom……
The questionCustomers plug our 3-in-1 wireless charger into their laptop's USB-C port and complain that it barely charges. Is the laptop port the problem?Main answer · Wecent Editorial TeamShort answer: Very likely. A 3-in-1 wireless charger needs enough in……
The questionOur warehouse is dusty and dry in winter. How should we store chargers so they stay clean and aren't harmed by static?Main answer · Wecent Editorial TeamShort answer: Leave chargers in their sealed retail packaging until sale, and store …
The questionCustomers ask which of our chargers to use with their USB-C dock or portable USB-C monitor. How should we advise them?Main answer · Wecent Editorial TeamShort answer: It depends on the device. Many desktop monitors have their own mains …
The questionCustomers say their foldable 3-in-1 charges the phone and earbuds but not the watch, or the reverse. What should we check?Main answer · Wecent Editorial TeamShort answer: Start with the simple causes: the device isn't centred on its pad, …
The questionOur charger labels show the model and CE marking. Under the EU GPSR, what traceability information do we need to add?Main answer · Wecent Editorial TeamShort answer: Under the General Product Safety Regulation (EU) 2023/988, applying from 13 Dec……
The questionWe run a youth-focused accessories brand. Is Wecent's 45W charger in Cosmic Orange a good product for us?Main answer · Wecent Editorial TeamShort answer: It can be. 45W covers phones, tablets, handheld consoles and many lightweight laptops, whic……
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