The questionTwo suppliers quoted the same 65W charger spec, but one is noticeably cheaper. How should we compare them?Main answer · Wecent Editorial TeamShort answer: Make the quotes comparable before judging price. Check which certifications and test repor……
The questionShould our magnetic wireless chargers include a warning about pacemakers, and about credit cards?Main answer · Wecent Editorial TeamShort answer: Yes, including a warning is sensible. Apple's support page on medical device interference advises k……
The questionCustomers say their earbuds don't charge on the earbud pad of our 3-in-1 charger, but their phone and watch do. What's wrong?Main answer · Wecent Editorial TeamShort answer: First check the earbud case supports wireless charging; many cases don'……
The questionWe sell chargers in the UK. Do we need to switch to UKCA marking or can we keep CE?Main answer · Wecent Editorial TeamShort answer: For chargers, CE marking can continue to be used in Great Britain. The Product …
The questionWe want to sell a charging station for families. How many ports should it have and what mix?Main answer · Wecent Editorial TeamShort answer: Base it on how many devices charge at once, typically in the evening. For a …
The questionWe plan to sell wired and wireless chargers in Canada. What do we need from ISED?Main answer · Wecent Editorial TeamShort answer: ISED Canada regulates radio apparatus and interference. Wireless power transfer devices are covered by RSS-216, and……
The questionCustomers want to charge their phone and tablet together overnight from one charger, mostly in hotels. Is that fine?Main answer · Wecent Editorial TeamShort answer: Yes. A dual-port USB-C charger with enough total power charges both, and overnig……
The questionOur gift sets include a cable coiled inside the box. Some customers say the cable is kinked or damaged near the plug. How should it be packed and cared for?Main answer · Wecent Editorial TeamShort answer: Kinks usually come …
The questionCustomers with Google Pixel phones say our magnetic wireless charger doesn't hold the phone or charges slowly. Why?Main answer · Wecent Editorial TeamShort answer: Most Pixel phones support Qi wireless charging but, unless the model has built-in……
The questionCustomers ask which charger to buy for an iPad mini or a small Android tablet. What should we recommend?Main answer · Wecent Editorial TeamShort answer: For most current small tablets with USB-C, a USB-C Power Delivery charger of around …
The questionOur designer added USB-C and USB PD logos to the packaging. Are we allowed to use them?Main answer · Wecent Editorial TeamShort answer: Only if the product is certified by USB-IF and you follow USB-IF's trademark and logo licence …
The questionWe distribute in Australia and New Zealand and want our own range of chargers. What should we plan for?Main answer · Wecent Editorial TeamShort answer: Start with compliance: chargers need the Australian/NZ Type I plug, and mains-powered charger……
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