The questionCustomers ask why their phone won't charge on our wireless pad when it has a pop-socket grip or a metal ring holder. Can they charge through it?Main answer · Wecent Editorial TeamShort answer: Generally not. Wireless charging needs the …
The questionOur IT team issues laptop chargers and smart-screen chargers to hundreds of staff. What should they record?Main answer · Wecent Editorial TeamShort answer: Keep a simple record per charger: model, batch code or asset tag, date issued, recipient……
The questionWe're considering RGB-lit wireless chargers for our range. Will the lighting help sales, or just create support tickets?Main answer · Wecent Editorial TeamShort answer: It depends on the buyer. Gamers, streamers and desk-setup enthusiasts often……
The questionWe want to order a larger volume of Wecent's retractable-cable charger for retail. What should we check before committing?Main answer · Wecent Editorial TeamShort answer: Because the cable is built in, its durability decides the product's life……
The questionWe're registered for WEEE in Germany. We now sell chargers to consumers in France, Italy and Spain too. Does the German registration cover them?Main answer · Wecent Editorial TeamShort answer: No. The WEEE Directive 2012/19/EU is implemented nat……
The questionOur warehouse stores magnetic wireless chargers next to other electronics and accessories. Do the magnets cause any problems in storage?Main answer · Wecent Editorial TeamShort answer: Generally not if they stay in their retail boxes, which keep……
The questionCustomers say our speaker charger crackles or hisses when a phone is charging on it, but sounds fine otherwise. What's happening?Main answer · Wecent Editorial TeamShort answer: When wireless charging and audio run together, electrical noise fro……
The questionWe're deciding between Wecent's 140W 2C2A and 3C2A desktop chargers. They have the same total. Which layout should we stock?Main answer · Wecent Editorial TeamShort answer: Choose by the devices users connect. A 3C2A suits people with several US……
The questionOur retractable-cable charger is convenient, but we want to tell customers how to use it so the cable lasts. What habits matter most?Main answer · Wecent Editorial TeamShort answer: Pull the cable out straight in line with the outlet, …
The questionWe've had a few reports of one charger model overheating. If it becomes a recall, what do we need to do?Main answer · Wecent Editorial TeamShort answer: Start now: collect reports, assess the risk with the factory and a …
The questionWe're launching a 100W charger with a matching coloured 5A cable, sold together and separately. How should we plan the launch?Main answer · Wecent Editorial TeamShort answer: Run them as two linked products. Specify the cable fully (connectors……
The questionSome customers send photos of our white chargers turning yellow after a year. Is that a defect, and how should we respond?Main answer · Wecent Editorial TeamShort answer: Usually it's cosmetic ageing. Many plastics yellow over time when exposed……
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