The questionA customer asked how to update the firmware on our smart-screen charger to fix a compatibility issue. Do chargers even get firmware updates?Main answer · Wecent Editorial TeamShort answer: Usually not by the user. Chargers contain controllers wi……
The questionCustomers ask whether any 3-in-1 stand can charge their Apple Watch, or whether they need a specific one. What should we tell them?Main answer · Wecent Editorial TeamShort answer: Apple Watch doesn't charge on standard Qi pads. It needs …
The questionWe're choosing between a fixed-plug and a foldable-plug version of a 65W charger for our range. Is the foldable version worth the extra cost?Main answer · Wecent Editorial TeamShort answer: For travellers and laptop users who carry the charger …
The questionCustomers ask whether our 65W and 30W chargers work with the Nintendo Switch and other handhelds like the Steam Deck. What should we say?Main answer · Wecent Editorial TeamShort answer: For charging the handheld itself, a USB-C PD charger …
The questionWe're launching one charger in four markets with different plug heads. How should we budget for packaging artwork and printing?Main answer · Wecent Editorial TeamShort answer: Build one master design and keep market-specific information in clear……
The questionWe're considering Wecent's 200W desktop charger as a premium SKU for creators and developers with two laptops. What should we ask before ordering?Main answer · Wecent Editorial TeamShort answer: Ask for the full port allocation table, the maximu……
The questionWe want to sell Wecent's speaker-and-wireless-charger desk device in the EU and US. Is the compliance the same as a plain wireless charger?Main answer · Wecent Editorial TeamShort answer: No, it's more. The Bluetooth radio is an intentional tran……
The questionWe sell a charger with a built-in retractable cable. Customers like it, but some say the cable gets stuck or doesn't retract fully after a while. How should it be looked after?Main answer · Wecent Editorial TeamShort answer: Pull …
The questionA hotel guest says their portable radio buzzes when placed next to our bedside wireless charger. Is that a fault?Main answer · Wecent Editorial TeamShort answer: Some interference near a wireless charger can occur even when the charger meets …
The questionA customer asked whether it's better to unplug the phone first or the charger from the wall first, because they heard one order is harmful. What's the right advice?Main answer · Wecent Editorial TeamShort answer: For a properly designed …
The questionWe supply bedside wireless chargers with clocks to a hotel group. Their engineering team asks what housekeeping and maintenance should check. What should we suggest?Main answer · Wecent Editorial TeamShort answer: Daily during room turnover: che……
The questionAn office customer wants to mount our magnetic wireless chargers underneath their desks so phones charge on the surface. Will that work?Main answer · Wecent Editorial TeamShort answer: Generally not with standard wireless chargers. Qi charging i……
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