The questionWe have a 3-in-1 wireless stand in our range. Should we add a 5-in-1 station, and who would buy it?Main answer · Wecent Editorial TeamShort answer: A 5-in-1 station typically combines wireless pads for a phone, watch and earbuds …
The questionCustomers ask whether they can keep their phone on our wireless stand while playing games. Is that a good idea?Main answer · Wecent Editorial TeamShort answer: It's safe in normal use but not ideal. Games make the processor and …
The questionHotels using our clock wireless chargers report that some clocks are wrong after a few weeks or after power cuts. How should they be maintained?Main answer · Wecent Editorial TeamShort answer: Set the time carefully on installation, check it …
The questionA distributor asked for our charger's EPREL registration number. Do chargers need to be in EPREL?Main answer · Wecent Editorial TeamShort answer: Generally no. EPREL (the European Product Registry for Energy Labelling) is the database set up und……
The questionFor a client's year-end gift programme using Wecent's foldable 3-in-1 charger, we're deciding whether to pay for a custom rigid gift box. Is it worth it?Main answer · Wecent Editorial TeamShort answer: For a corporate gift, often yes. The …
The questionCustomers say the USB-A port on our charger is slow, especially when a laptop is on the USB-C port. Is the USB-A port faulty?Main answer · Wecent Editorial TeamShort answer: Usually not. USB-A ports often support lower power and …
The questionParents ask whether their children's tablets can use the same USB-C charger as their phones, or whether they need the tablet's own charger. What do we tell them?Main answer · Wecent Editorial TeamShort answer: If the tablet charges via …
The questionWe want to add a small care card to our charger boxes to cut down on support tickets. What should it say?Main answer · Wecent Editorial TeamShort answer: Keep it short and practical: use on a hard surface with …
The questionWe're choosing a travel charger for a corporate travel programme. Is a model with a power display worth it for business travellers, or just a gimmick?Main answer · Wecent Editorial TeamShort answer: For many business travellers it is genuinely …
The questionOur charger orders just say 'with USB-C cable'. We had a batch where the cable was only 3A, so our 100W charger gave 60W. What should the PO say?Main answer · Wecent Editorial TeamShort answer: Spell out the cable …
The questionCustomers say our magnetic power bank and their phone get hot when charging. Is that normal?Main answer · Wecent Editorial TeamShort answer: Some warmth is normal. Wireless charging is less efficient than cable charging, so energy is lost as …
The questionOur magnetic wireless pad works with iPhones. Can we print 'MagSafe compatible' on the box?Main answer · Wecent Editorial TeamShort answer: Be careful. MagSafe is an Apple trademark, and Apple operates a licensing programme for accessories made……
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