The questionOur speaker-and-charger desk device is popular with offices. How should it be cleaned and maintained so it keeps working well?Main answer · Wecent Editorial TeamShort answer: Unplug before cleaning. Use a soft dry brush or cloth on the speaker …
The questionWe supply multi-device charging stations and chargers to an events company that loans them to delegates. How should their staff look after them?Main answer · Wecent Editorial TeamShort answer: Label every unit and cable, use a check-out/check-in……
The questionCustomers using our smart-screen chargers in bedrooms ask whether they can switch the display off at night. Can they?Main answer · Wecent Editorial TeamShort answer: It depends on the model. Some smart-screen chargers turn the display off automa……
The questionCustomers ask whether they can charge our magnetic power bank and their phone at the same time, with the phone attached. Is that pass-through charging, and is it OK?Main answer · Wecent Editorial TeamShort answer: Yes, that's pass-through chargi……
The questionWe want a bedside-focused wireless charger in our range. Should it be a pad, a stand, a 3-in-1 or a clock model?Main answer · Wecent Editorial TeamShort answer: Choose by user needs. A stand lets users see notifications and …
The questionWe're building a travel bundle for an airline retail partner. Should the hero product be a wireless pad or a wall charger?Main answer · Wecent Editorial TeamShort answer: A compact multi-port USB-C wall charger, ideally with interchangeable or t……
The questionWe're launching a four-wattage USB-C charger range: 20W, 45W, 65W and 100W. How should we split our first order and plan stock afterwards?Main answer · Wecent Editorial TeamShort answer: Don't split evenly. Estimate demand per tier from your cha……
The questionWe're rolling out 1,000 wireless chargers and smart-screen chargers to staff across several offices. How many spares should we keep?Main answer · Wecent Editorial TeamShort answer: There's no universal figure, but consider four needs: early fail……
The questionA marketplace asked us to prove the 'Qi2 certified' claim on our wireless charger listing. What evidence do we need?Main answer · Wecent Editorial TeamShort answer: You need evidence that the exact product model is certified by the Wireless …
The questionA sea shipment of chargers arrived with damp outer cartons and some stained retail boxes. What should we do with the stock?Main answer · Wecent Editorial TeamShort answer: Quarantine affected pallets, photograph and document the damage, and noti……
The questionCustomers say they wake up to find their phone not charged because it vibrated off the stand overnight. How do we prevent this?Main answer · Wecent Editorial TeamShort answer: Vibrations from notifications and alarms can move a phone off …
The questionCustomers use our speaker charger on their bedside table. Some complain about light and sounds at night. How should they use it?Main answer · Wecent Editorial TeamShort answer: Before bed: dim or turn off indicator lights if the model …
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