The questionMany of our customers carry a 14-inch MacBook Pro and an iPhone. What single charger should we recommend so both charge well at the same time?Main answer · Wecent Editorial TeamShort answer: Check which adapter the MacBook shipped with; …
The questionOur magnetic power bank works with iPhones, but competitors now advertise Qi2. Should our next power bank be Qi2 certified?Main answer · Wecent Editorial TeamShort answer: If your customers mainly use recent iPhones or Qi2 Android phones and you……
The questionWe have a fixed budget per employee for a year-end gift. We're deciding between Wecent's bamboo 3-in-1 and a magnetic 15W pad. Which makes more sense?Main answer · Wecent Editorial TeamShort answer: If most recipients use iPhones with an …
The questionWe sell Wecent's 65W charger in white. Marketing wants it in our brand Pantone colour. What will that change in cost, MOQ and timing?Main answer · Wecent Editorial TeamShort answer: Expect several cost items rather than one surcharge: colour …
The questionWe're equipping 200 hot-desks with wireless chargers. Staff use a mix of iPhones and Android phones. What should we choose?Main answer · Wecent Editorial TeamShort answer: Pick a flat Qi pad or a magnetic charger with a stable base, …
The questionThe factory told us they will use a different capacitor and transformer supplier for the next batch because of supply problems. What do we need to do with our compliance documents?Main answer · Wecent Editorial TeamShort answer: First, get …
The questionCustomers ask whether our 100W laptop charger is safe for their phone, which normally uses a 20W charger. What's the answer?Main answer · Wecent Editorial TeamShort answer: Yes, it's safe. USB-C chargers using Power Delivery start at 5V and …
The questionA customer's laptop battery was completely flat. With our 65W USB-C charger it didn't turn on straight away. Is the charger not powerful enough?Main answer · Wecent Editorial TeamShort answer: Not necessarily. Many laptops with a completely flat……
The questionCustomers using our 20W charger with a USB-C to Lightning cable sometimes see 'This accessory may not be supported'. Is our charger the problem?Main answer · Wecent Editorial TeamShort answer: Usually not. The message comes from the iPhone's che……
The questionOur first order went well. For the repeat order, management wants a lower price, but we don't want quality to change. How do we negotiate?Main answer · Wecent Editorial TeamShort answer: Negotiate on levers that don't touch the product: …
The questionSome customers say the UK or EU plug head on our travel charger feels loose or wobbles. Is that normal, and what should we tell them?Main answer · Wecent Editorial TeamShort answer: Slight play can be normal, but the …
The questionA customer says our 30W charger fills their phone in about an hour and a half but their tablet takes much longer. Is the charger weaker for tablets?Main answer · Wecent Editorial TeamShort answer: No. Tablets have batteries often …
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