The questionWe're preparing to list our charger range on Amazon in the EU and US and with a large electronics retailer. What documents should we have ready?Main answer · Wecent Editorial TeamShort answer: Prepare per market: safety and EMC test …
The questionUsers sometimes leave their phone on our wireless pad while it's also plugged into a laptop cable for data. Is that a problem?Main answer · Wecent Editorial TeamShort answer: It's not harmful in normal use. Phones manage their power …
The questionOur range has a 20W charger. Some competitors advertise '20W GaN'. Should we insist on GaN for our 20W model?Main answer · Wecent Editorial TeamShort answer: Not necessarily. GaN transistors allow higher switching frequencies and lower losses, w……
The questionCustomers say our fast charger takes a phone to 50% in about half an hour but then 'slows down a lot'. How do we explain this?Main answer · Wecent Editorial TeamShort answer: Phone batteries charge fastest when they're low. …
The questionCustomers with Galaxy phones say our charger shows 'Fast charging' rather than 'Super fast charging'. Is the charger not compatible?Main answer · Wecent Editorial TeamShort answer: Samsung's Super Fast Charging relies on USB Power Delivery with……
The questionWe want to sell our branded chargers across the EU. Our manual is English only. Is that enough, or do we need every EU language?Main answer · Wecent Editorial TeamShort answer: English only is usually not enough. EU product …
The questionCustomers ask whether they must use the cable that came with our charger, or whether any USB-C cable will do. What should we tell them?Main answer · Wecent Editorial TeamShort answer: Any well-made USB-C cable with the right rating …
The questionCustomers say our magnetic wireless charger 'won't stick' to their phone. Some say it's weak, others say it doesn't attach at all. What's going on?Main answer · Wecent Editorial TeamShort answer: Most often the phone or case has no …
The questionWe want to launch our 65W charger in three new colours. The factory says it's 'the same product, just a different colour'. Do we need new tests?Main answer · Wecent Editorial TeamShort answer: Not always a full retest, but …
The questionWecent's product pages mention samples in 2–3 days and mass production in 7–15 days. Another factory quotes 30 days. How do we judge what's realistic for our order?Main answer · Wecent Editorial TeamShort answer: Ask each supplier to break …
The questionA customer asked whether using our wireless pad every day will wear their phone battery out faster than a cable. What's an honest answer?Main answer · Wecent Editorial TeamShort answer: The honest answer is: it can, slightly, mainly because …
The questionA customer's laptop shows 'plugged in, not charging' while working, but charges fine when shut down. They use our 65W charger. What's happening?Main answer · Wecent Editorial TeamShort answer: While working, the laptop is using about as much pow……
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