The questionOur travel charger comes with interchangeable plug heads, and we want to add a short packing guide to the box and website. What should it say?Main answer · Wecent Editorial TeamShort answer: Bring one multi-port charger that covers all …
The questionOur 100W charger sold well last year and we want to re-order. A year has passed since the first order. What should we check before placing it?Main answer · Wecent Editorial TeamShort answer: Ask Wecent to confirm in writing …
The questionWith our 140W multi-port charger, plugging in a second laptop makes the first one stop charging for a moment, and sometimes everything stops. Is that a fault?Main answer · Wecent Editorial TeamShort answer: A brief pause is normal on …
The questionWe plan to add Wecent's magnetic power bank to our EU range. Our charger documents are in order, but what extra rules apply because it contains a battery?Main answer · Wecent Editorial TeamShort answer: Several. Lithium batteries need a …
The questionCustomers buying our bedside wireless charger with clock ask whether it's safe to leave their phone on it all night. What should we tell them?Main answer · Wecent Editorial TeamShort answer: Yes, in normal use. The phone's battery management …
The questionWe're asking several factories, including Wecent, to quote a 3-in-1 wireless charger. Our quotes keep coming back for different things. What should our RFQ say?Main answer · Wecent Editorial TeamShort answer: Include: target devices and output p……
The questionOur B2B customers have a mix of Dell Latitude and Lenovo ThinkPad laptops with USB-C charging. Which of our chargers should we recommend?Main answer · Wecent Editorial TeamShort answer: For most USB-C Dell and Lenovo business laptops, a USB …
The questionA customer bought our 140W charger for a 16-inch MacBook Pro but says it only shows 100W. Is the charger faulty?Main answer · Wecent Editorial TeamShort answer: Usually not. Power above 100W uses USB PD Extended Power Range (EPR), …
The questionOur factory says the charger has a 'CB certificate' and that this covers us everywhere. Is that right, and what does a CB report actually give us?Main answer · Wecent Editorial TeamShort answer: Not quite. A CB report and …
The questionWe get tickets saying 'your charger stops at 80% overnight' for both our wireless stand and our 20W wall charger. How do we explain optimised charging without sounding like we're making excuses?Main answer · Wecent Editorial TeamShort answer: Ex……
The questionSome users of our 3-in-1 stands say the Apple Watch charges slowly or stops overnight after many months of use. How should they check the watch puck?Main answer · Wecent Editorial TeamShort answer: Check that the watch sits flat …
The questionWe run multi-port charging stations in meeting rooms and hot desks across three floors. Facilities wants a simple preventive check routine. What should it include?Main answer · Wecent Editorial TeamShort answer: Use a weekly visual check (cables……
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