The questionWe have chargers that have been in our warehouse for over a year after a slow season. Can we still sell them as new, and what should we check?Main answer · Wecent Editorial TeamShort answer: Mains chargers without batteries …
The questionCustomers often buy our magnetic power bank for travel and leave it in a drawer for months between trips. How should they store it so it lasts and stays safe?Main answer · Wecent Editorial TeamShort answer: Store it at …
The questionWe have boxes of failed and returned chargers in our EU warehouse, and customers ask what to do with old chargers. What's the right way to dispose of them?Main answer · Wecent Editorial TeamShort answer: Chargers are covered by …
The questionUsers of our magnetic wireless chargers find tiny metal flakes stuck to the surface, and one said it scratched their phone. How should these chargers be cleaned and stored?Main answer · Wecent Editorial TeamShort answer: Unplug the charger, then……
The questionCustomers love our foldable 3-in-1 chargers, but a few say the hinge feels loose after a few months or charging stops when they adjust it. How should users treat the hinges?Main answer · Wecent Editorial TeamShort answer: Open and …
The questionWe get a steady flow of returned chargers on Amazon and our own shop. Some are unopened, some are clearly used. What should we check before putting any back into stock?Main answer · Wecent Editorial TeamShort answer: Separate returns …
The questionWe sell a GaN charger with a small screen that shows wattage. Customers ask how to clean it, and a few say the screen went dark. What should we tell them?Main answer · Wecent Editorial TeamShort answer: Unplug the …
The questionOur office has dozens of USB-C cables in shared desks and meeting rooms. How do we know when a cable should be replaced rather than kept in use?Main answer · Wecent Editorial TeamShort answer: Replace a USB-C cable if …
The questionOur factory sent a draft Declaration of Conformity for our branded 65W charger. What should a correct DoC contain, and what should we check before signing it?Main answer · Wecent Editorial TeamShort answer: A DoC typically contains: product iden……
The questionA customer says their 65W charger is warm even when nothing is plugged into it. They're worried. Is that normal?Main answer · Wecent Editorial TeamShort answer: A very slight warmth can be normal, especially just after use or on …
The questionWe're choosing a 3-in-1 wireless charger for a corporate gift programme. Options include the Z8A foldable, the W368 foldable and the Y302 fixed stand. Which suits better?Main answer · Wecent Editorial TeamShort answer: If recipients travel, choo……
The questionOur travel chargers come with EU, UK, US and AUS heads. Customers lose heads and some say heads become loose. How should they look after them, and what should we tell support?Main answer · Wecent Editorial TeamShort answer: Keep …
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