The questionA supplier shows a certificate with a UL or ETL mark for our charger. How do we know it is genuine and covers our exact model?Main answer · Wecent Editorial TeamShort answer: Look up the listing yourself in the …
The questionWe are choosing between a 35W dual-port charger and a 30W single-port charger for our range. What is the real difference for customers?Main answer · Wecent Editorial TeamShort answer: The dual-port model lets customers charge two devices at once……
The questionEvery time I plug the power adapter into my docking station, the dock or the connected laptop restarts. What causes this?Main answer · Wecent Editorial TeamShort answer: A reboot at the moment of plugging in usually means the power …
The questionWe ship several charger models in one container. What should the invoice and packing list contain so customs clears the goods smoothly?Main answer · Wecent Editorial TeamShort answer: List each model separately with a clear description, quantity……
The questionWe have certificates from several labs and bodies for many models. How do we make sure none of them expires or lapses without us noticing?Main answer · Wecent Editorial TeamShort answer: Keep one register of every certificate with its …
The questionWhere my cable meets the plug, the cover looks cracked. How do I check whether the cable is still safe to use?Main answer · Wecent Editorial TeamShort answer: Look and feel along the first few centimetres next to each …
The questionMy phone takes ages to charge on the wireless pad compared with a cable. Is that normal, and how can I speed it up?Main answer · Wecent Editorial TeamShort answer: Wireless charging is slower than good wired charging, and …
The questionThe back of my phone is bulging and the screen is lifting. What should I do right now?Main answer · Wecent Editorial TeamShort answer: Stop using and charging it straight away. A swollen lithium battery can fail, overheat or …
The questionI travel for work with a laptop, a phone and a smartwatch, and hotel desks only have one socket. What should I carry?Main answer · Wecent Editorial TeamShort answer: Carry one good multi-port USB-C charger that can power your …
The questionWe want to launch a new charger on a crowdfunding platform. What should we have ready before we go live?Main answer · Wecent Editorial TeamShort answer: Have a working, tested prototype, a factory commitment with quotes, a certification plan …
The questionThe factory says its charger shell is made from 'fire-retardant ABS'. What flame rating should we ask for, and how do we check it?Main answer · Wecent Editorial TeamShort answer: Many mains-powered chargers use shell plastics with a UL …
The questionOur warehouse receives charger shipments daily. What checks should happen on arrival so problems are found early?Main answer · Wecent Editorial TeamShort answer: Check the paperwork, the count and the outside condition first, then open a sample……
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