The questionWe run a two-day conference for about 500 people. Attendees keep asking where they can charge. How many charging points do we need, where should they go, and what do we need to check with the venue?Main answer · …
The questionReviewers of our competitors' chargers often say 'it blocks the other outlet'. We are specifying a new 65W wall charger. How wide and thick should the body be, and how do we test it?Main answer · Wecent Editorial TeamShort …
The questionOur new magnetic wireless charger comes with a cable. A reviewer-focused retailer wants it sold without an adapter to keep the price down, but our support team worries about slow-charging complaints. What should we do?Main answer · Wecent Editor……
The questionWe are trimming our range to a few core models. For customers who mostly charge phones and tablets, we are thinking of making 45W the top model and dropping 65W. Is that sensible, or are we limiting ourselves?Main answer …
The questionOur retailer needs a barcode on each retail box for our private-label 65W charger. The factory offers to supply numbers from its own list. Is that acceptable, and how should we get proper UPC or EAN codes?Main answer · …
The questionWe ordered a custom shell for our charger. The first trial samples fit poorly around the plug blades, and the factory says a mould change will cost extra. We think it is their error. How do we decide who …
The questionWe can commit to about 30,000 chargers over six months, but we do not want to pay for it all at once or sit on stock. The factory offers a lower price for one big PO. Should we ask …
The questionWe are placing our second order with a charger supplier. The first batch was fine. A friend says always use a third-party inspector, while the factory says its own QC report is enough. When is it worth paying for …
The questionWe plan to bring a magnetic power bank into the US under our brand. Our freight forwarder asks for the 'UN 38.3 report' before booking. The factory says the battery cell supplier has a certificate. Who has to hold …
The questionOur after-sales team has received three complaints that a private-label charger smoked or melted at the plug. The factory says it is investigating and will report in a few weeks. As the brand owner and importer in the US, …
The questionA buyer at a US retail chain has asked for 'UL listing' on our USB-C charger. Our FCC paperwork is done and the factory says the law does not require UL. Is the buyer wrong, and how do we …
The questionOur factory has always used a lab in China for FCC testing of our chargers. We have heard about new FCC rules on 'bad labs'. Can our next batch of FCC test reports still come from that lab, and …
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