The questionThe customer changed the plug type after the cartons were already packed. What should we do?Main answer · Wecent Editorial TeamShort answer: Stop the shipment first and confirm the change in writing. Then compare options: change the plug heads …
The questionMy phone takes forever to charge. How can I make it charge faster?Main answer · Wecent Editorial TeamShort answer: Use a charger and cable that match your phone's fastest supported charging, plug into a wall socket and not a …
The questionWe will sell chargers in Canada. Do the labels and packaging need to be in both English and French?Main answer · Wecent Editorial TeamShort answer: For prepackaged consumer products, Canada's Consumer Packaging and Labelling rules require certai……
The questionMy wireless charger stops charging when a coin or key is near the phone. Is it broken?Main answer · Wecent Editorial TeamShort answer: No, that is usually a safety feature. A wireless charger creates a magnetic field, and metal …
The questionWe are building a phone-focused charger range. Should the volume model be 2C1A or 1C1A?Main answer · Wecent Editorial TeamShort answer: For most buyers, 2C1A (two USB-C ports and one USB-A) sells well because it charges several devices and …
The questionWe have a training room with 20 laptops. How should we plan charging?Main answer · Wecent Editorial TeamShort answer: Plan the total power, the number of sockets and circuits, the right chargers for each laptop type, cable management and …
The questionMy charger's LED flashes red, then green. What does it mean?Main answer · Wecent Editorial TeamShort answer: There is no universal code. The manufacturer decides what each colour and pattern means, and it is usually explained in the manual …
The questionThe soft-touch coating on my charger looks dirty and a bit sticky. How should I clean it safely?Main answer · Wecent Editorial TeamShort answer: Unplug it first, then wipe with a soft cloth lightly dampened with water and a …
The questionOur supplier can quote in USD or RMB. Which is better, and who carries the exchange-rate risk?Main answer · Wecent Editorial TeamShort answer: Whoever's currency is not used carries the exchange-rate risk between the quote and the payment. A …
The questionOur test reports mention both pre-production and production samples. What is the difference, and does it matter?Main answer · Wecent Editorial TeamShort answer: A pre-production sample is built before mass production to confirm the design, tooli……
The questionWe measured the output voltage under load on units from one batch and the readings differ. Is that a defect?Main answer · Wecent Editorial TeamShort answer: Some variation is normal. Component tolerances, the feedback circuit and the way the …
The questionMy phone only charges when I hold the cable at a certain angle. What is wrong, and is it safe?Main answer · Wecent Editorial TeamShort answer: Usually the cable, the phone's port or the plug is worn, loose or …
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