Why is my phone not charging, and what can I fix myself?

Main answer · Wecent Editorial Team

Short answer: Change one thing at a time: a different outlet, then a different cable and adapter, then clean the charging port, then restart the phone. If a known-good cable and adapter still do nothing after about an hour, the phone needs service.

Step 1: rule out the outlet and the adapter

Apple’s troubleshooting page starts by suggesting a different power source, such as a wall outlet, a computer or a power accessory, and a firm connection at every point between cable, adapter and outlet. A loose plug head or a switched-off socket is a common cause.

Step 2: check the cable and adapter for damage

Look for breakage, bent pins or a loose connector. Apple says not to use damaged accessories. If you can, try a cable and adapter you know work on another device.

Step 3: clean the charging port

Lint packs into phone charging ports over time, especially after months in a pocket. Apple’s guidance includes removing debris from the port and pushing the cable in firmly. Use a dry, soft brush or a wooden or plastic pick, never metal, and see our dedicated post for the safe method.

Step 4: restart, then give it time

Restart the phone. If the battery is fully drained, the screen may stay dark for a while. Apple suggests letting the device charge for half an hour, trying a forced restart if it still will not start, and charging for another half hour.

Step 5: check for liquid

If there may be liquid in the port, do not plug a cable in. Apple warns about this in its charging instructions. Let the phone dry and follow the phone maker’s advice.

When it is not a quick fix

If the phone still does nothing with a known-good cable, a known-good adapter and a clean port, the cause is likely inside the phone, such as the port hardware or the battery. Contact the phone maker or an authorised repairer. Do not open the phone or force a connector.

Wireless chargers

If the phone does not charge on a wireless pad, check that the pad has power, the phone is centred, and the case is not thick or metal. Try a cable to confirm the phone itself charges.

Sources checked on 24 Oct 2026: Apple Support: If your iPhone or iPod touch won’t charge; Apple Support: Charge the iPhone battery.

Where this answer says to confirm with Wecent, the detail is not published on the product page and has to come from the datasheet or the factory. General facts come from the regulators, standards bodies or device makers named in the text.